Refund Policy

Last Updated: [5/25/2026] This Refund Policy explains Business Koro’s rules for membership fees, order payments, courier charges, packaging charges, returns, refused delivery, wrong product, damaged product, and settlement adjustments. 1. Membership Package Refund Business Koro membership/package fee is non-refundable once the package access is activated. By purchasing a membership package, the reseller agrees that package access, product access, media access, platform access, support benefits, and related services may start immediately after activation. Refund will not be provided for: - Change of mind - Not using the package - Failure to sell products - Lack of customer orders - Not understanding the business model after activation - Personal issue - Business loss caused by reseller’s own marketing - Expired package - Violation-related suspension 2. Duplicate or Failed Payment If a user makes a duplicate payment or a payment is deducted but the package is not activated due to technical failure, Business Koro will verify the transaction. After verification, Business Koro may: - Activate the package - Adjust the amount - Refund the duplicate payment - Keep the amount as balance if agreed Refund or adjustment will be processed only after successful verification. 3. Order Cancellation An order can be cancelled only before packing, processing, courier handover, or dispatch. After packing or courier handover, cancellation is not guaranteed. If an order is cancelled after Business Koro has already spent packaging or courier-related cost, the cost may be deducted from reseller balance, order balance, wallet, pending profit, or future earnings. 4. Customer Refusal or Failed Delivery If a customer refuses delivery, gives wrong address, remains unavailable, gives wrong phone number, cancels after dispatch, or the order is fake, Business Koro may deduct courier, packaging, return, or related operational charges from the reseller. Examples of reseller-responsible failed delivery: - Fake order - Wrong address - Wrong phone number - Customer not informed - Customer refuses to receive - Customer cancels after dispatch - Reseller made false promise - Customer expected different product due to reseller’s misleading marketing 5. Wrong or Damaged Product If Business Koro sends the wrong product or the product is damaged due to Business Koro’s fulfillment error, Business Koro will review the issue and may provide support according to the case. Possible solutions may include: - Replacement - Refund - Partial adjustment - Courier issue claim support - Product exchange support The reseller must report the issue with valid proof within the required time. 6. Reseller-Caused Issue If the issue is caused by reseller’s wrong information, false promise, wrong customer expectation, fake discount, fake warranty, misleading claim, or incorrect product explanation, the reseller will be responsible for the complaint, refund, return, or financial loss. 7. COD Short Payment If a customer wants to pay less than the expected COD amount during delivery, Business Koro will not approve short payment delivery without reseller approval. If reseller approves the short payment: - The short amount will be deducted from reseller profit, wallet, order balance, pending balance, due balance, or future earnings. - Final profit will be calculated based on actual collected COD. - Business Koro will not bear the short payment loss. - If wallet balance is insufficient, reseller due may be created. - Withdrawal may be blocked until due is cleared. 8. Order Balance and Packaging/Courier Charge If Business Koro requires courier charge, packaging cost, or order processing charge upfront, the reseller must pay it before the order is processed. Unpaid orders may not be processed, packed, or dispatched. Courier or packaging charges already spent may not be refundable if the order fails due to customer/reseller-side reasons. 9. Return and Replacement Conditions Return or replacement is not guaranteed for every order. Business Koro may reject return/replacement if: - Product was used or damaged after delivery - Customer changed mind - Reseller gave wrong information - Customer complaint is not valid - Proof is missing - Return request is late - Product condition does not match return rules - Issue is outside Business Koro’s responsibility 10. Refund Processing Time Any approved refund, adjustment, or wallet correction may take time depending on payment method, courier settlement, internal verification, and banking/payment provider processing. 11. Fraud and Abuse Business Koro may reject refund, block withdrawal, suspend account, or hold balance if fraud, fake order, abuse, suspicious activity, or policy violation is detected. 12. Final Decision Business Koro reserves the right to make the final decision on refund, replacement, adjustment, cancellation, courier charge, packaging cost, wallet correction, and reseller due based on available evidence and platform records. 13. Contact Business Koro Dhaka, Bangladesh Phone: +8809617880010 WhatsApp: 01352508431