Reseller Policy

Last Updated: [5/25/2026] This Reseller Policy explains the rules and responsibilities for all Business Koro resellers. By creating a reseller account, purchasing a package, accessing products, using media kits, or placing orders, you agree to follow this Reseller Policy. 1. Reseller Role Business Koro provides a reseller membership and fulfillment platform. The reseller’s role is to: - Promote products legally - Bring customer orders - Place orders through Business Koro - Provide correct customer information - Maintain customer communication - Follow Business Koro pricing, order, refund, and delivery rules Business Koro’s role is to: - Provide product access according to package - Provide product information and media materials where available - Process valid orders - Handle packaging - Dispatch through courier - Support delivery tracking - Manage wallet, settlement, and withdrawal according to platform rules 2. No Inventory Handling Required Resellers do not need to keep product stock, pack products, or directly deliver products. Products are processed and dispatched by Business Koro or its fulfillment/courier partners. 3. Membership Requirement Active eligible membership is required to access full product details, prices, media kits, and order placement. Users without membership, expired members, or ineligible package users may see locked product previews only. Business Koro may restrict product access by package level. 4. Product Pricing and Profit Business Koro may show reseller price, suggested selling price, estimated profit, and other pricing details only to eligible active members. Estimated profit is not final until order settlement is completed. Final profit may depend on: - Actual collected COD - Product cost - Courier charge - Packaging cost - Return/refusal charges - Short payment adjustment - Courier settlement - Business Koro order rules 5. Selling Rules Resellers may sell through Facebook, YouTube, websites, marketplaces, ads, pages, groups, or other lawful channels. However, resellers must follow strict selling rules. Resellers must not: - Make false claims - Use fake discount - Promise fake warranty - Claim unrealistic results - Mislead customers - Use medical, health, illegal, or prohibited claims - Sell products with false specifications - Promise delivery time without confirmation - Hide important product conditions - Misuse Business Koro’s name - Use restricted media outside allowed purpose If a reseller misleads customers, the reseller will be responsible for complaints, refund, return, charge, delivery failure, or financial loss. 6. Customer Ownership and Neutral Fulfillment Business Koro may use neutral sender/courier branding to protect reseller customer ownership and business privacy. The customer relationship belongs to the reseller. Business Koro will not intentionally expose internal supplier or platform-sensitive information to the reseller’s customer unless required for delivery or legal reasons. 7. Order Placement Rules Resellers must submit accurate order details. Required order information may include: - Customer name - Customer phone number - Full address - Delivery area - Product selection - Selling price - Delivery charge if applicable - Special note if needed Wrong information may cause failed delivery, return charge, customer complaint, or reseller loss. 8. Fake Orders and Customer Verification Resellers must verify customers before placing orders. Business Koro may take action if a reseller repeatedly submits: - Fake orders - Unverified orders - Wrong phone numbers - Wrong addresses - Unreachable customers - Fraudulent orders - High refusal-rate orders Repeated fake or refused orders may result in account review, balance deduction, package restriction, withdrawal hold, or account suspension. 9. Customer Refusal and Failed Delivery If a customer refuses delivery, cancels after dispatch, gives wrong address, remains unavailable, or the order fails due to reseller/customer-side issue, courier and packaging charges may be deducted from reseller balance, wallet, order balance, pending profit, due balance, or future earnings. Business Koro will not carry reseller/customer-side failed delivery losses. 10. COD Short Payment If a customer wants to pay less than the expected COD amount during delivery, Business Koro will seek reseller approval where possible. Without reseller approval, short-payment delivery should not be completed. If reseller approves: - Short amount will be deducted from reseller profit, wallet, due balance, or future earnings. - Final profit will be calculated from actual collected COD. - Business Koro will not bear the short-payment loss. 11. Media Kit and Marketing Material Usage Business Koro may provide product photos, videos, captions, ad creatives, Google Drive media kits, or other marketing materials. Resellers may use these materials only to promote Business Koro products. Resellers must not: - Resell media kits - Share media links publicly - Leak Google Drive links - Copy Business Koro’s product database - Use media for unrelated products - Claim ownership of Business Koro’s protected assets - Provide media kits to non-members Violation may result in package restriction, account suspension, or legal action. 12. Withdrawal Rules Reseller withdrawals are subject to verification. Business Koro may hold, reject, or delay withdrawal if: - Order settlement is pending - Courier collection is not confirmed - Reseller due exists - Fake order is suspected - Customer complaint exists - Policy violation is detected - Payment details are incorrect - Account is under review 13. Account Suspension Business Koro may suspend or terminate reseller accounts for: - Fake orders - False marketing - Fraud - Payment abuse - Product data leak - Media kit leak - Repeated refused delivery - Customer complaints - Staff abuse - Attempt to bypass membership - Violation of platform rules Suspended users may lose access to product data, media kits, order placement, wallet withdrawal, support, and package benefits until review is completed. 14. Reseller Responsibility Resellers are independent sellers using Business Koro’s platform and fulfillment support. Resellers are responsible for their own sales communication, customer promises, ads, marketing claims, customer handling, and business decisions. Business Koro is not responsible for reseller’s false claims, customer mismanagement, or failed personal marketing strategy. 15. Policy Updates Business Koro may update this Reseller Policy at any time. Continued use of the platform means the reseller accepts the updated policy. 16. Contact Business Koro Dhaka, Bangladesh Phone: +8809617880010 WhatsApp: 01352508431